Frequently Asked Questions About Concierge Medicine
Find answers to common questions about Zampogna Healthcare, our concierge medicine model, insurance, membership, appointments, and personalized primary care in Naples, Florida.
WHAT IS CONCIERGE MEDICINE?
Concierge medicine is a membership-based approach to primary care that allows physicians to care for a smaller number of patients and devote more time and attention to each individual. At Zampogna Healthcare, this means longer, more comprehensive appointments, enhanced access to your physician, greater continuity of care, and a highly personalized approach to your health.
Our concierge model allows our physicians to develop a deeper understanding of each patient’s medical history, health risks, lifestyle, and goals—providing the time and accessibility needed for both comprehensive medical care and a more proactive approach to long-term health. Click here to learn more.
HOW IS CONCIERGE MEDICINE DIFFERENT THAN TRADITIONAL PRIMARY CARE?
Traditional primary care practices often care for large patient populations, which can limit the amount of time available for individual appointments and make direct physician access more difficult. Concierge medicine allows physicians to care for a smaller number of patients and devote more time and attention to each person's health.
At Zampogna Healthcare, members benefit from longer, unhurried appointments, same- or next-day scheduling when appropriate, enhanced access to their physician, and greater continuity of care. This additional time allows our physicians to look beyond an immediate concern and take a more comprehensive, proactive approach to each patient's overall health. Click here to learn more.
WHAT DOES A ZAMPOGNA HEALTHCARE CONCIERGE MEMBERSHIP INCLUDE?
Zampogna Healthcare membership includes enhanced physician access, longer appointments, same- or next-day scheduling when appropriate, comprehensive preventive care, and coordination of care with specialists.
Certain membership options also include the ability for our physicians to provide outside-of-office visits when appropriate, including visits to patients in the hospital, nursing home, assisted living facility, or other care setting. This added continuity allows our physicians to remain involved in a patient's care even when their medical needs extend beyond the office. Members may also have access to a comprehensive executive physical, either as part of a selected membership level or as an optional service. The executive physical provides an opportunity for a more in-depth assessment of a patient's health, with an emphasis on preventive screening, early detection, and identification of individual risk factors. Because additional benefits vary by membership level, we encourage prospective members to contact our office to discuss current membership options, services, and pricing.
DO I STILL NEED HEALTH INSURANCE IF I JOIN A CONCIERGE MEDICAL PRACTICE?
Concierge membership is not a substitute for health insurance. We strongly encourage members to maintain health insurance for medical services and expenses that may fall outside of the membership, including specialist care, hospitalizations, emergency care, diagnostic testing, prescription medications, and other healthcare services. Your membership fee provides access to the enhanced services and benefits of Zampogna Healthcare's concierge model and is separate from your health insurance coverage.
DOES ZAMPOGNA HEALTHCARE ACCEPT HEALTH INSURANCE?
Zampogna Healthcare participates with a number of health insurance plans for covered medical services. Insurance may be billed for medically necessary services provided by our physicians when appropriate and permitted by your individual plan. Because insurance participation and benefits can vary by carrier and individual policy, patients are responsible for providing current insurance information and are encouraged to verify coverage and benefits with their insurance company. Concierge membership fees are separate from insurance-billed medical services and are not submitted to health insurance.
HOW QUICKLY CAN CONCIERGE MEMBERS GET AN APPOINTMENT?
One of the benefits of concierge medicine is greater access to your physician when you need care. Zampogna Healthcare members generally have access to same- or next-day appointments when medically appropriate, allowing health concerns to be addressed promptly without routinely waiting days or weeks for an appointment.
Because our physicians care for a limited number of patients, appointments can also be longer and less rushed, giving patients and physicians the time needed to thoroughly discuss concerns, review health information, and determine appropriate next steps.
CAN I CONTACT MY PHYSICIAN AFTER-HOURS?
Yes. Concierge members have direct access to their physician after regular office hours for urgent or emergent medical needs. This enhanced access provides an additional level of continuity and reassurance when an important health concern arises outside of normal office hours.
After-hours access is intended for urgent or emergent medical concerns rather than routine administrative matters, appointment scheduling, or non-urgent prescription refill requests. Routine needs are best handled by our office during regular business hours. If you are experiencing a life-threatening medical emergency, call 911 or seek immediate emergency medical care.
WILL YOU COORDINATE MY CARE WITH OTHER PHYSICIANS, INCLUDING MY DOCTORS IN OTHER STATES?
Yes. Coordination of care is an important part of our approach at Zampogna Healthcare. Our physicians work with specialists and other members of your healthcare team to help maintain continuity and a comprehensive understanding of your health. Many of our patients are seasonal residents who also receive medical care in another state. With your permission, we can communicate with your physicians outside of Florida, review relevant records and recommendations, and help coordinate your care so that important health information is considered when making decisions about your treatment.
HOW DO I LEARN MORE ABOUT MEMBERSHIP OPTIONS AND PRICING?
We understand that choosing a concierge medical practice is a personal decision, and we welcome the opportunity to help you determine whether Zampogna Healthcare is the right fit for your healthcare needs.
Membership options and pricing vary based on the level of service selected. To learn more about current membership options, pricing, and availability, please contact our office at (239) 263-1910. Our team will be happy to answer your questions and provide additional information about becoming a member.